Soft Skills and Management

Complaints Handling

Included in our Subscription

Prevent problems from escalating and learn how to deal with complaints professionally and confidentially.

387

261

Customer Service Awareness

Included in our Subscription

Learn listening and speaking techniques to know how to deal with difficult customers confidently.

712

591

Cyber Security Awareness

Included in our Subscription

Learn cyber security risks, how to protect your network and how to respond to cyber attacks.

500

439

Effective Call Management

Included in our Subscription

Know how to effectively handle a call, maintain control and deal with the customer correctly.

681

547

Interview Skills

Included in our Subscription

Understand how to structure questions, evaluate candidates, carry out skill tests and write an effective job advert.

702

611

Managing People

Included in our Subscription

Learn people management skills, recognise when conflict is occurring and the correct way to deal with confrontation.

537

483

Managing Your Digital Profile

Included in our Subscription

Understand what a digital footprint is and how to monitor and maintain their digital profile.

620

555

Safer Recruitment

Included in our Subscription

Perfect for those working with children in care. Ensure your staff know the correct vetting practices when recruiting new staff.

694

506

Staff Appraisal Skills

Included in our Subscription

Learn how to effectively perform appraisals, how to tackle tough discussions and evaluate the skills of your employees.

519

497

Time Management Awareness

Included in our Subscription

Prevent poor time management by teaching your staff how to manage their time effectively.

722

647

Stress Awareness

Included in our Subscription

Learn how to manage stress in the workplace, identify signs and to effectively reduce and prevent it.

1364

1005